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TRACK: eCOMMERCE

Please enter your tracking number(s)

Powered by the Shipment Tracking - Unified API

In case you received a dedicated link from your shipper, please use this link to track your parcel. If you have not received a parcel ID, please contact the sender to ask for the status of your shipment.

DHL eCommerce FAQ's

Do you have a question regarding tracking?

Would you like to learn more about a specific product, or get in touch with us?

Here you will find answers to frequently asked questions.

  • A tracking number or ID is a combination of numbers and letters that uniquely identifies your shipment. The ID length varies from 10 to 39 characters.

  • Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment notification often contains the tracking number or ID.

    If not, please contact your shipper or online shop.

  • You should see tracking events 24-48 hours after your package has been processed at our facility.

  • If your tracking ID does not work, please contact your shipper or online shop. Shipments sent using a regular postal parcel service cannot be tracked.

  • Yes, you can fill up to 10 different tracking numbers into the tracking box at the same time. Please make sure to list them separated by comma, like this: 1234567, 2345678, 3456789.

DHL eCommerce FAQ's

Do you have a question regarding delivery?

Would you like to learn more about a specific product, or get in touch with us?

Here you will find answers to frequently asked questions.

  • Once your package has been processed, delivery is based on the service selected by the sender. For packages destined for the U.S., your package will be delivered by a U.S. postal carrier at the time they typically deliver the rest of your mail. For international packages, your package will be delivered by the local delivery vendor for that destination.

  • Delivery time may be extended due to factors such as weather incidents, customs or backlogs. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. The shipper or online shop can start an investigation for lost items.

  • If you have not received your package, please contact the merchant that sold you the product. If the merchant is unable to provide updated status of your package, please contact DHL eCommerce Customer Support.

  • Change of delivery address is only possible if both addresses belong to the same delivery area of our delivery service provider. The delivery service provider will contact you for the second delivery attempt.

  • We work in conjunction with the U.S. Postal Service for packages destined for the U.S. and international delivery vendors for overseas destinations. You should expect your local U.S. postal carrier or the international delivery vendor to handle your package with the same care and attention of your other packages.

  • Shipments must be cleared by customs. Process times for customs clearance differ from country to country and cannot be influenced by DHL. For some countries, duties and taxes may be due. Customs may hold your shipment because they require more information. In this case, they will contact you.

  • Duties and taxes are consumption taxes. Customs duties are levied on certain goods purchased abroad. Value added taxes (VAT) are usually levied in the country where the purchased goods are consumed. Duties and taxes differ per country. Depending on the country, duties and taxes are settled with the post office or the customs office.

  • Sometimes several shipments use the same tracking number. If that is the case, we display the first ten results. Please try using a pieceID / container number if available, or contact us.

  • Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. In case your shipment has not arrived within 10 days after the expected delivery time, please contact your shipper or online shop. The shipper or online shop can start an investigation for lost items.

  • Yes, you can fill up to 10 different tracking numbers into the tracking box at the same time. Please make sure to list them separated by comma, like this: 1234567, 2345678, 3456789.