TRACK: PARCEL

Frequently Asked Questions

• What Is a Tracking Number & Where Can I Find It?

  A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking.  
  
  Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID.
  If not, please contact your shipper or online shop.

  For examples of the tracking numbers used on DHL shipments, please click here. You can also find examples and descriptions of the tracking numbers below.

  DHL Express

  • 10 digits numerical only; or starts with 000, JJD01, JJD00, JVGL or similar.
    Examples: 1234567890 or JJD0099999999

   Go to DHL Express Waybill Tracking

  DHL Parcel

  • Starts with 3S, JVGL or JJD.
    Examples: 3SBCC000123456 or JVGL9999999999

  Go to DHL Parcel Tracking

  DHL eCommerce

  • Typically starts with GM, LX, RX or up to five letters. The ID length might vary from 10 to 39 characters.
    Examples: GM99999999999 or 999999999999999999
    

  Go to DHL eCommerce Tracking

  DHL Global Forwarding
  

  • 7-digit numerical only.
    Example: 1234567
  • Starts with 1 number, followed by 2 letters and 4 to 6 numbers.
    Example: 1AB12345
  • Starts with 3 to 4 letters.
    Example: ABC123456
  • Starts with 3-digit carrier code, followed by dash (-), followed by the 8-digit masterbill number.
    Example: 123-12345678

  Go to DHL Global Forwarding Cargo Tracking

  DHL Freight
  

  • Order Code: starts with 2 to 3 letters, followed by dash (-), 2 to 3 letters, dash (-) and 7 numbers.
    Example: ABC-DE-1234567
  • Starts with 4 numbers, followed by dash (-) and 5 numbers.
    Example: 1234-12345
  • Numeric only with the length 9, 10 or 14.
    Example: 123456789

  Go to DHL Freight Tracking

• When will my tracking information appear?

  Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear.

• Why is my tracking number/ID not working?

  Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). If your tracking ID is not working, please contact your shipper or online shop.

• If I do not have my tracking number, is it still possible to track my shipment?

  If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight).