TRACK: ROAD & RAIL FREIGHT
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Frequently Asked Questions
for Track and Trace
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Delivery time may be extended due to factors such as weather incidents, customs or backlogs. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway.
If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. The shipper or online shop can start an investigation for lost items.
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Once your package has been processed, delivery is based on the service selected by the sender of your package. This is usually no longer than 2-3 business days.
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Sometimes several shipments use the same tracking number. If that is the case, we display the first ten results. If you have one, please try using a container number or reference, or contact us.
